Gotcha-6 Incident management environment.
Below are the plans offered to provide a variety of accessibility for all customer wants and needs for incidents to be posted within the Gotcha-6 Incident management environment.
The Bronze Tier is our lowest on demand incident management offering. This is best used when the issue is not critical in nature and you have time to start and stop the engagement without impacting the users or clients. Bronze Tier features include: Access to Industry leading Managers and Subject Matter Expertise. Resources working within 1 business day of selection and updates every 60 minutes.
The Gold Service tier is on demand incident management that may or may not be critical in nature. If you have a little more time to fix the issue then choose the gold option. Gold features include:
Access to industry leading Managers and Subject Matter Expertise. Resources working the issue within 8 hours of selection and Updates Every 30 minutes
Complete system outage? No onsite subject matter expertise or contracted support? Use the Platinum offering to address your critical needs.
Resources working the issue in hours, most cases minutes
Access to Industry leading Managers and Subject Matter Expertise Updates every 30 minutes